Understanding how billing and wallet credits work.
Overview: This policy clarifies how subscription billing, wallet funding, and auto-recharge works.
Subscriptions renew automatically unless canceled before renewal. Billing details and dates are shown on the invoice and in the Billing Portal.
Remember: It is your responsibility to cancel before renewal if you do not wish to continue service. See our Terms of Service for cancellation requirements.
Auto-recharge may attempt multiple times if a charge is declined. Only successful payments:
Declined attempts do not deliver credits.
Once credits are delivered to your Wallet, the transaction is complete and non-refundable.
Digital Delivery: Wallet credits are delivered instantly upon successful payment. This instant delivery constitutes completed service, which is why wallet credits are non-refundable.
Customer is responsible for:
Tip: If you experience repeated "do_not_honor" declines, contact your card issuer directly. This is a restriction placed by your bank, not by CoPilot Marketing Agency.
For billing questions, contact us:
Email: [email protected]
Contact Billing SupportBy using our services, you acknowledge that you have read and understood this Billing, Wallet, and Auto-Recharge Policy.